WordPress Maintenance Service
WordPress

Maintenance Service

THIRD AUGUST’s WProtect

Never worry about your WordPress website Updates, Backups, Uptime, or Security Monitoring again!
Enjoy ongoing support and guidance from our dedicated team of WordPress experts.
What’s WordPress Support & Maintenance?
What’s WordPress Support & Maintenance?
There is more to attaining success online than just creating and launching a website. It’s about the entire life-cycle of the website. A great place to start is maintaining your WordPress investment over the life of the website.

Get the most out of your WordPress website and watch your business grow, with the help of our premier WordPress support services. Ongoing WordPress maintenance is of critical importance for any business looking to get ahead using this world-leading CMS.

There is more to attaining success online than just creating and launching a website. It’s about the entire life-cycle of the website. A great place to start is maintaining your WordPress investment over the life of the website.

Get the most out of your WordPress website and watch your business grow, with the help of our premier WordPress support services. Ongoing WordPress maintenance is of critical importance for any business looking to get ahead using this world-leading CMS.

What is WProtect?
What is WProtect?
WProtect is a Third August’s service that helps you maintain and support your website beyond the initial build. We have put together a team of WordPress specialists that can support you along the way.

We’re proud to offer a comprehensive range of WordPress management services for businesses of all sizes. Whatever it takes to help you and your business gain an edge over the competition, you can count on us to deliver.

WProtect is a Third August’s service that helps you maintain and support your website beyond the initial build. We have put together a team of WordPress specialists that can support you along the way.

We’re proud to offer a comprehensive range of WordPress management services for businesses of all sizes. Whatever it takes to help you and your business gain an edge over the competition, you can count on us to deliver.

Services that make your life easier
Services that make your life easier
More than just WordPress Maintenance with wprotect
Because maintaining a website means so much more than updating plugins and themes, we have a top notch team of experts who can also provide assistance with custom development. Find out why WProtect is the best wordpress maintenance support service.
Because maintaining a website means so much more than updating plugins and themes, we have a top notch team of experts who can also provide assistance with custom development.

Find out why WProtect is the best wordpress maintenance support service.

Proactive Core Updates

Update what?! Never worry about pesky site updates again. Relax and let us handle it for you.

Offsite Backups

We provide nightly offsite backups of your database and file system. No need to fret about losing your data.
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Round the clock Security Scans

We will scan your site round the clock and for suspicious activities and hacking attempts and prevent them in advance.

Malware cleanup & Bug fixing

Even with the best precautions, a vulnerable theme or plugin you use can let malware get into your sites. We will help clean them up in no time.

Performance Monitoring

We will monitor the performance of your site regularly and one of our team members will work with you from start to finish for improvements, if any.

Expert Support

Our team is here to provide you with WordPress guidance, advice, and the answers you need.
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Advanced Reports

Detailed reports will be provided on changes and fixes we make on your website on daily basis.

Staging Environment

Staging environment will help you to test and fine-tune your changes before you make those on your live website.

Compatibility Support

Ever updated WordPress, a theme, or a plugin and found out something broke? We will fix them for you even before your customer notices any issue.

Uptime Monitoring

What if your site goes down and you didn’t even know about it? We will notify you the second it is down and will check the issue manually.
Support Right From Your WordPress Dashbaord
Support Right From Your WordPress Dashbaord
We know that you trust us with the maintenance of your website, we want you to remain in control of your website that is why we have developed a dashboard plugin which enables you to request for support right from your wordpress dashboard. Your reported issue is directly converted into a support ticket and a support staff is assigned to the ticket automatically.
We know that you trust us with the maintenance of your website, we want you to remain in control of your website that is why we have developed a dashboard plugin which enables you to request for support right from your wordpress dashboard.

Your reported issue is directly converted into a support ticket and a support staff is assigned to the ticket automatically.

How does this benefit you/your business?

  • Request support right from your dashboard.
  • Access recently used wordpress option like Add Post or Pages.
  • Request for backup/backup restoration right from your dashboard.
  • Have a look at our additional services.
  • Our Packages Are Designed for:
    Our Packages Are Designed for:
    Your Website. Faster. Guaranteed.
    Your Website. Faster. Guaranteed.
    Every WProtect plan from Third August includes a page load speed guarantee. If your website isn’t immediately faster, we’ll promptly refund your first month’s payment–no questions asked.
    Plans That Fit Any Size Business
    Plans That Fit Any Size Business
    OUR TRANSPARENT, UPFRONT PRICING IS AS SIMPLE AS IT GETS – FIXED PRICE PER store.

    Ready to get started?

    Just choose the package that’s best for you.

    personal
    All the basics for starting a small and medium business website or blog.
    Monthly Recurring
    $79
    30 Days Money Back Guarantee
    professional
    All the basics & few advanced features for your growing business.
    Monthly Recurring
    $149
    30 Days Money Back Guarantee
    ENTERPRISE
    Full Advanced features focussed on Optimisation, Growth & Sales.
    Monthly Recurring
    $299
    30 Days Money Back Guarantee
    personal
    All the basics for starting a small and medium business website or blog.
    Monthly Recurring
    $79
    30 Days Money Back Guarantee
    professional
    All the basics & few advanced features for your growing business.
    Monthly Recurring
    $149
    30 Days Money Back Guarantee
    ENTERPRISE
    Full Advanced features focussed on Optimisation, Growth & Sales.
    Monthly Recurring
    $299
    30 Days Money Back Guarantee
    Feature
    Basic
    professional
    enterprise
    24/7 Security Monitoring
    Uptime Monitoring
    Wordpress Core Updates
    Plugin Updates
    Theme Updates
    Offsite Backups
    1 Per Week
    3 Per Week
    Daily Backups
    Support Channels
    Ticket Support
    Ticket, Chat & Email Support
    Ticket, Chat, Skype & Priority Email Support
    SSL Certificate
    Positive SSL
    Essential SSL
    Instant SSL
    Google Analytics integration
    SSL Certificate
    Basic SSL
    Essential SSL
    Instant SSL
    Google Analytics integration
    Performance Monitoring
    Manual Functionality Checks
    E-Commerce Support
    Malware Protection
    Database Optimisation
    Hacked Website Repair
    $69/Case
    $49/Case
    Free
    Staging Environment
    [purchase_link id="215957" text="Get Your Store" style="button" color="black"]
    [purchase_link id="215962" text="Get Your Store" style="button" color="black"]
    [purchase_link id="215967" text="Get Your Store" style="button" color="black"]
    You Might Be Wondering…
    You Might Be Wondering…

    Below are some questions that we get on a regular basis, so have a look around! If you have a question that has not been addressed here, contact us and we’ll get you an answer quickly.

    What is Third August's WordPress Support?
    Our wordpress support comprises of a group of experts in all the domain related to web technology right from designing to developing. We provide panoramic support and services to all your website needs, to keep it alive and running.
    How do you guys work?
    Typically, we use support tickets as we want to make sure that all communication is documented and extremely clear; we’ve found that this makes it easier for our entire team to know what’s going on with your site.

    Support tickets can be submitted through your WordPress dashboard; this is the easiest way to authenticate your support ticket.

    Do you offer 24/7 techincal support?
    YES. We are here for you any time of the day or night to solve your WordPress issues, headaches or simply to make changes or fixes to your existing site.
    Can I signup for just one month?
    Yes, our plans are billed monthly so you can signup for one month and end your plan at any time.
    How do you define a small job?
    Small changes are “30 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects. It can also include adding text, changing an image, etc.
    Can I Call You?
    Yes, but we don’t hand out our number or advertise it online due to the amount of nonsense calls received and working via email proves much more efficient than telephone support. We do still offer arranged telephone phone consultations, simply contact us and we will arrange a time to call you.
    Can you help me if my website is hacked?

    We continuously monitors customer sites using ongoing security scans by our partner, Sucuri. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue.

    In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $149.

    Does your support cover hosting /server issues?
    If we host your site, yes. If we don’t, we can take a look at any issues as part of your support time. This also covers DNS and email issues too – they are often quite technical, so we can help with those.
    Can you help me set up an SSL certificate?

    Yes, and there are two parts to the process.

    First, you need to purchase an SSL certificate and have it installed on your website.

    Once that’s done, your website needs to be configured to use it.

    We can help you through both parts of the process. Please feel free to contact us to get it all started.

    What are the details you need from me?
    We only need the details related to your website. We DO NOT need your personal details.

    The details we need are:

    Your WordPress Login Credentials.

    Login credentials of your hosting server and FTP/SSH access.

    ALL YOUR INFORMATION IS STORED WITH US IN ENCRYPED FORM AND IS COMPLETELY SAFE.

    Do you provide SEO assistance?
    We do not provide SEO services, but we can make recommendations for excellent SEO tools within WordPress–and help you set them up!
    Will you support more then 1 website?
    We definitely can! Our monthly support plans are dedicated to just one website. However you can easily sign up multiple accounts if you have two or more sites.
    You offer web hosting – do we have to host with you?
    No. This is entirely optional. We do prefer to host the sites we look after, but we can work on sites hosted anywhere. It is important to remember that your hosting is equally as important as your site – cheap hosting accounts on shared servers are NOT always the best option.
    Do you offer any money back guarantee?
    Yes! We offer a 100% refund if you aren’t happy with our maintenance services in any way. No questions asked!

    You are free to cancel your plan at any time. People stick with us because they love our support and care we provide for their website.

    Our WordPress Maintenance Plans have no intention of keeping you stuck in anything you don’t need or don’t want. Just write us an email or give us a call.

    Do you offer bulk discounts for more than one site?
    Each WordPress Maintenance Plan covers one WordPress website.

    We do offer bulk discounts for more than five site.

    Please email us or call us and let’s work out a deal you can’t refuse!

    Can I change my plan after sign up?
    Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan by simply letting us know.
    What types of payment do you accept?
    We accept all major credit cards like Visa, MasterCard, AmericanExpress and Discover.

    After signing up, your card will be deducted each recurring month on the day that you signed up.

    We use Stripe & Paypal for our payment processing.

    Why can’t I sign-up online?
    Unlike a lot of WordPress Support agencies, we like to have a look at your site and run some tests on it before we offer you support (and take your money).

    Until we’ve run these tests (at our own expense) we don’t know anything about the condition of your site. We can’t promise awesome support if we don’t know what we are dealing with.

    Stories from our Clients:
    Stories from our Clients:

    celebrating 164+ client success stories

    Sharon Bottner
    Founder & Owner at Bone Appetit
    Finding Third August has been a game-changer for my small business. I have my wordpress site maintained by them. They not only measurably improved my website but also helped me to make strategic decisions about where we should focus our efforts, which is invaluable. They are punctual, professional, organized and genuinely……
    Finding Third August has been a game-changer for my small business. I have my wordpress site maintained by them. They not only measurably improved….
    Get in touch with the team
    Get in touch with the team

    If you have any questions or suggestions which you would like to discuss it with us, then please email us using the form below. We will get back to you in 24-48 hours.

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